Delivery & Shipping
Inquiries about delivery areas, delays, or delivered products
- I had a problem with my DHL/DPD delivery. I would like to make a complaint.
- Do you deliver to my area?
- Can I add delivery instructions to the shipping address?
- Can I collect my order (store pick-up)?
- Can I specify a delivery time?
- Can I change the address or recipient name?
- My package hasn't arrived yet for my London delivery.
- DHL/DPD delivery is delayed.
- How can I check the delivery status?
- The package cannot be found even though it shows as shipped
- Received a product with a short shelf life
- The delivered product was damaged or leaking
- The item delivered is different from the one ordered
- Can delivery be made when I am not at home?
- Is it possible to change the delivery date?
- The ordered item was not included
- There was a problem with the delivered product. What should I do?