The package cannot be found even though it shows as shipped

If the delivery is marked as completed but you cannot find the package

Please first check the delivery completion notification and the tracking information from the delivery company/driver.

Things to check

• Whether a photo of the package left at your location has been received
• Whether the package has been left in front of the door, building entrance, reception, near the mailbox, etc.
• Whether a family member or housemate has received it
• Whether detailed information is available in the delivery company's tracking information

If you still cannot find the package, please contact customer support.

Information that helps speed up confirmation when contacting us

• Your order number
• Screenshot of the delivery completion notification
• Whether there is a photo of the package left at your location

We will check the situation and provide guidance.

Contact information

Please contact us via LINE / WhatsApp / email.