There was a problem with the delivered product. What should I do?

If there is a problem with the delivered product

We apologise for the inconvenience caused. Please check the condition of the product and contact us with photos attached.

Cases

• The product was damaged
• There was a liquid leak
• A different product from the order was delivered
• There were concerns about the product's quality
• A product with a short expiry date was delivered

Information we would like you to provide when contacting us

• Order number
• Name of the relevant product
• Details of the problem
• Photos showing the condition of the product

After reviewing the details, we will guide you on refunds or other measures depending on the situation.

Contact information

Please contact us via LINE / WhatsApp / Email.