The item delivered is different from the one ordered

If you received an item different from your order

We apologise for the inconvenience caused. Please contact us with a photo of the relevant item attached.

Please check the following

• Whether you have received an email notifying you of a substitute item in advance
• Whether it is not just a label mix-up but the contents are also different

Please provide the following information when contacting us

• Order number
• Name of the item ordered
• Name of the item received
• Photo of the item

After reviewing the details, we will inform you of a refund or other measures.

Contact information

Please contact us via LINE / WhatsApp / Email.