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  1. FAQ
  2. FAQ – Frequently asked questions

FAQ – Frequently asked questions

Orders & Payments

  • Can I buy a voucher (gift certificate)?
  • Could you please tell me how to use WASO points?
  • I haven't received the order confirmation email.
  • What is the minimum order amount?
  • I can't check out with my credit card.
  • I cannot check out my order.
See all 19 articles

Delivery & Shipping

  • I had a problem with my DHL/DPD delivery. I would like to make a complaint.
  • Do you deliver to my area?
  • Can I add delivery instructions to the shipping address?
  • Can I collect my order (store pick-up)?
  • Can I specify a delivery time?
  • Can I change the address or recipient name?
See all 17 articles

Products & Quality

  • Could you please tell me how to heat up the prepared food?
  • Could you tell me how to defrost sashimi, please?
  • Please tell me the rice milling date and the expiry date.

Account

  • What should I do if I want to delete my account?
  • I would like to stop receiving emails, what should I do?
  • Where can I view the products I have favourited / saved?
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