The delivered product was damaged or leaking

If the delivered product was damaged or leaking

We apologise for the inconvenience caused. Please contact us with photos showing the condition of the product.

Information we would like you to provide when contacting us

• Order number
• Name of the relevant product
• Photos showing the damage or leakage
• Photos showing the outer box and packaging condition

After reviewing the details, we will guide you on refunds or other measures depending on the situation.

Contact information

LINE / WhatsApp / Email Please contact us via any of these.