A replacement item has arrived. What is this?

When a replacement item has arrived

If the item you ordered is out of stock, we may offer a replacement item depending on the situation.

Please check

• Whether you have received prior notification of the replacement item by email or message

If you do not wish to accept the replacement item

Please contact customer support. After confirming the details, we will guide you regarding a refund or other options.

Information that helps us confirm your case quickly when you contact us

• Your order number
• The name of the originally ordered item
• The name of the replacement item received

Contact information

Please contact us via LINE / WhatsApp / email.