WASO Customer Support

About the scheduled restock dateAlthough it is limited, for products where the scheduled restock date is known, the scheduled restock date is indicated on the product page. Please check the product...

If You Do Not Receive the Order Confirmation EmailFirst, please check your spam folder and the promotions tab.Please Also Check Whether it is reflected in the order history on My Page Whether there...

If the Promotion Code Cannot Be UsedPlease check the following points. Whether you forgot to press the apply button Whether the expiration date has passed Whether the applicable products or categor...

If the delivery is marked as completed but you cannot find the packagePlease first check the delivery completion notification and the tracking information from the delivery company/driver.Things to...

If you receive a product with a short shelf lifeWe apologise for the inconvenience. Depending on the timing of stock arrival, some products may have a short shelf life, but we will check the condit...

If the delivered product was damaged or leakingWe apologise for the inconvenience caused. Please contact us with photos showing the condition of the product.Information we would like you to provide...

If you received an item different from your orderWe apologise for the inconvenience caused. Please contact us with a photo of the relevant item attached.Please check the following Whether you have ...

When a replacement item has arrivedIf the item you ordered is out of stock, we may offer a replacement item depending on the situation.Please checkWhether you have received prior notification of th...

Regarding orders below the minimum order quantityWe apologise, but we do not accept orders below the minimum order quantity.Additionally, we do not support orders with added shipping fees or in-sto...

Regarding the combination of promotion codes and pointsWe apologise, but currently you cannot use a promotion code and points at the same time.If you want to use a promotion code after using points...