WASO Customer Support

We apologise for the inconvenience caused. Please contact us with photos showing the condition of the product.Information we would like you to provide when contacting usOrder numberName of the rele...

If you received an item different from your orderWe apologise for the inconvenience caused. Please contact us with a photo of the relevant item attached.Please check the following Whether you have ...

Regarding orders below the minimum order quantityWe apologise, but we do not accept orders below the minimum order quantity.Additionally, we do not support orders with added shipping fees or in-sto...

Regarding the combination of promotion codes and pointsWe apologise, but currently you cannot use a promotion code and points at the same time.If you want to use a promotion code after using points...

Delivery when you are not at homeIf you are not at home, we offer full compensation for unattended delivery. Also, when you select the unattended delivery option, the driver will confirm that you a...

You can place additional orders as many times as you like without a minimum order requirement until the order deadline.As usual, please add products to your cart with your own account and confirm t...

If you wish to make changes or cancellationsPlease contact Customer Support by the deadline times below. Central London / Greater London By 10:00 PM the day before the delivery date Mainlan...

If an error is displayed during paymentFirst, please check your order history on My Page.If it is reflected in the order historyYour order has been completed successfully. Please also check for any...

If you forgot to enter the promotion codeYou cannot apply a promotion code after confirming your order, but depending on the situation, a refund equivalent to the discount amount may be possible.Ab...

You can change the delivery date yourself from your My Page. Please change it from [My Page] → [Order History] → [Order Details] → [Change Delivery Date]. Deadline Times Central London / Grea...