WASO Customer Support

Delivery when you are not at homeIf you are not at home, we offer full compensation for unattended delivery. Also, when you select the unattended delivery option, the driver will confirm that you a...

You can add items to your order until the cut-off time without a minimum order requirement.Please add the items to your cart and complete a new order.Central London / Greater London: Until 8:30 AM ...

About cancellations and changes after orderingEven after placing your order, you can change or cancel the product contents as long as it is within the deadline. If the deadline has passed, we may n...

If an error is displayed during paymentFirst, please check your order history on My Page.If it is reflected in the order historyYour order has been completed successfully. Please also check for any...

If you forgot to enter the promotion codeYou cannot apply a promotion code after confirming your order, but depending on the situation, a refund equivalent to the discount amount may be possible.Ab...

Yes, you can change your delivery date via your account.Please go to [My Page] → [Order History] → [Order Details] → [Edit Desired Delivery Date].  Central London / Greater London: Until 10:00 PM t...

If the ordered item is not includedWe apologise for the inconvenience caused. If any items are missing, please first check the following.What we would like you to check first Whether there is any m...

If there is a problem with the delivered productWe apologise for the inconvenience caused. Please check the condition of the product and contact us with photos attached.Cases The product was damage...