WASO Customer Support

Currently, we cannot accommodate specific time slots. If you are not home, we will leave your delivery in a safe place. For London deliveries, you may write your preferred time in the comments, but...

Before OrderingYou can make changes from [My Page] → [Delivery Address]. After OrderingIf the item has not yet been shipped, it is possible to change the address or recipient name. Please inform cu...

Please check your current delivery status using the WASO driver's location link. The delivery may have been left at your doorstep, so please check in front of your door, as well as your text messag...

In the event of a delay by DHL/DPD, as frozen items are packed with dry ice and wool pouches, it is often possible for them to remain frozen even after a delay of about one day. Once you receive yo...

Please enter the tracking number sent at the time of dispatch on each company's website to check the status.Delivery MethodHow to Check Delivery StatusLondon Delivery(WASO Driver)On the morning of ...

About the scheduled restock dateAlthough it is limited, for products where the scheduled restock date is known, the scheduled restock date is indicated on the product page. Please check the product...

First, please check your spam folder and the promotions tab.Please Also CheckWhether it is reflected in the order history on My PageWhether there is any mistake in your registered email addressIf i...

Please check the following points.Whether you forgot to press the apply buttonWhether the expiration date has passedWhether the applicable products or categories are limitedWhether the minimum purc...

If the delivery is marked as completed but you cannot find the packagePlease first check the delivery completion notification and the tracking information from the delivery company/driver.Things to...

If you receive a product with a short shelf lifeWe apologise for the inconvenience. Depending on the timing of stock arrival, some products may have a short shelf life, but we will check the condit...