I signed up with my Apple ID, but I'm not receiving order confirmation or delivery emails

We're sorry for the trouble.
If you selected "Hide My Email" when you signed up, our emails may be going to your "spam folder".

1. Check your "spam folder" and the "Promotions tab"
If you find the email, select "Not spam". Future emails will then arrive in your inbox.

2. If you can't find it, please contact Customer Support
Let us know your name and delivery address, and we'll check your order status and get back to you right away.


To make sure you receive our emails from now on
Go to "My Page" → "Profile" on the WASO website and update your email address.

Why these emails go to spam
When you select "Hide My Email", our messages are forwarded through a dedicated address created by Apple. Because of this forwarding step, some email providers may flag the message as spam.