WASO Customer Support

Please check your current delivery status using the WASO driver's location link. The delivery may have been left at your doorstep, so please check in front of your door, as well as your text messag...

In the event of a delay by DHL/DPD, as frozen items are packed with dry ice and wool pouches, it is often possible for them to remain frozen even after a delay of about one day. Once you receive yo...

Please enter the tracking number sent at the time of dispatch on each company's website to check the status.Delivery MethodHow to Check Delivery StatusLondon Delivery(WASO Driver)On the morning of ...

About the scheduled restock dateAlthough it is limited, for products where the scheduled restock date is known, the scheduled restock date is indicated on the product page. Please check the product...

First, please check your spam folder and the promotions tab.Please Also CheckWhether it is reflected in the order history on My PageWhether there is any mistake in your registered email addressIf i...

Please check the following points.Whether you forgot to press the apply buttonWhether the expiration date has passedWhether the applicable products or categories are limitedWhether the minimum purc...

If the delivery is marked as completed but you cannot find the packagePlease first check the delivery completion notification and the tracking information from the delivery company/driver.Things to...

If you receive a product with a short shelf lifeWe apologise for the inconvenience. Depending on the timing of stock arrival, some products may have a short shelf life, but we will check the condit...

We apologise for the inconvenience caused. Please contact us with photos showing the condition of the product.Information we would like you to provide when contacting usOrder numberName of the rele...

If you received an item different from your orderWe apologise for the inconvenience caused. Please contact us with a photo of the relevant item attached.Please check the following Whether you have ...