WASO Customer Support
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Recent activity by WASO Customer Support-
Can I know the restock date?
About the scheduled restock dateAlthough it is limited, for products where the scheduled restock date is known, the scheduled restock date is indicated on the product page. Please check the product...
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Order Confirmation Email Not Received
If You Do Not Receive the Order Confirmation EmailFirst, please check your spam folder and the promotions tab.Please Also Check Whether it is reflected in the order history on My Page Whether there...
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Promotion Code Not Working
If the Promotion Code Cannot Be UsedPlease check the following points. Whether you forgot to press the apply button Whether the expiration date has passed Whether the applicable products or categor...
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The package cannot be found even though it shows as shipped
If the delivery is marked as completed but you cannot find the packagePlease first check the delivery completion notification and the tracking information from the delivery company/driver.Things to...
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Received a product with a short shelf life
If you receive a product with a short shelf lifeWe apologise for the inconvenience. Depending on the timing of stock arrival, some products may have a short shelf life, but we will check the condit...
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The delivered product was damaged or leaking
If the delivered product was damaged or leakingWe apologise for the inconvenience caused. Please contact us with photos showing the condition of the product.Information we would like you to provide...
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The item delivered is different from the one ordered
If you received an item different from your orderWe apologise for the inconvenience caused. Please contact us with a photo of the relevant item attached.Please check the following Whether you have ...
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A replacement item has arrived. What is this?
When a replacement item has arrivedIf the item you ordered is out of stock, we may offer a replacement item depending on the situation.Please checkWhether you have received prior notification of th...