WASO Customer Support
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Recent activity by WASO Customer Support-
What is the minimum order amount?
The minimum order amount varies depending on the delivery area.Delivery AreaMinimum Order AmountCentral London (E, EC, N, NW, SE, SW, W, WC)£29.95Greater London (BR, CR, DA, EN, HA, IG, KT, RM, SM,...
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I can't check out with my credit card.
Please try the following: Re-check that the card number, expiration date, and CVV are correctCheck with your card company to ensure there is no security lock.Try a different card or payment method....
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I cannot check out my order.
Please check the following:Please check if there are any out-of-stock items in your cart. (Items may go out of stock after being added to the cart. Please remove the relevant item from your cart an...
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I am unable to place an order on the website.
Please delete your browser's cache and cookies, or try using a different browser or device. If the problem persists, please contact WASO Customer Support with a screenshot of the error screen.
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Where can I view the products I have favourited / saved?
You can check the products you have bookmarked from the " Bookmarks" section within your My Page via the link below.
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I found a cheaper product elsewhere. Will you price match it?
WASO offers an online best price guarantee. If you notify customer support of a competitor's sales page, we will check it and adjust accordingly.
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Can I get a refund for the difference with the sale price?
We generally cannot refund the difference if you purchased before the sale started. For individual circumstances, please consult customer support.
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How may I receive my refund?
Refunds can be selected as WASO points or the original payment method. Please cooperate with a refund via WASO points if possible, as there is a handling fee for card refunds. WASO points can be us...
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Can I add delivery instructions to the shipping address?
You can enter Delivery Instructions and special notes in the comments section when placing your order. If you wish to add or change anything after placing your order, please contact customer suppor...
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Can I collect my order (store pick-up)?
You can enter delivery instructions and special notes in the comments section when placing your order. If you wish to add or change anything after placing your order, please contact customer suppor...