WASO Customer Support

Yes, WASO offers a "Door step delivery" option.Central London / Greater London: Our driver will leave your package in the specified location and send a notification with a photo once the delivery i...

You can add items to your order until the cut-off time without a minimum order requirement.Please add the items to your cart and complete a new order.Central London / Greater London: Until 8:30 AM ...

You can cancel or modify your order, but changes must be made through WASO Customer Support before the cut-off time. If you wish to make changes, please contact WASO Customer Support as soon as pos...

Please check your order history. If your order appears in your order history: Your order has been placed successfully. If your order is not in your order history but you have received a payment not...

Once your order has been placed, a promotion code cannot be applied. However, we can refund the discount amount. You can choose to receive the refund as WASO Points or to your original payment meth...

Yes, you can change your delivery date via your account.Please go to [My Page] → [Order History] → [Order Details] → [Edit Desired Delivery Date]. Central London / Greater London: Until 10:00 PM th...

We’re very sorry for the inconvenience. Please check your order and contact WASO Customer Support with the details.

We sincerely apologise for the issue with the frozen item. Please check its condition and contact WASO Customer Support with a photo.

We’re truly sorry that your item arrived damaged. Please contact WASO Customer Support with a photo of the affected product.

No, you won't. As your order is despatched from our warehouse in the UK, there are no additional charges such as customs duties, import VAT, or clearance fees. Please place your order with confidence.